Available Positions
    CLIENT CARE REPRESENTIVE  

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• Manage large amounts of incoming phone calls.

• Proactively outreach potential clients and generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and active communication.

• Provide accurate, valid, and complete information using available tools and resources.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and

• alternatives within time limits; follow up to ensure resolution.

• Keep record of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines, and policies to maintain continuity of customer experience within the organization.

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 QUALIFICATIONS & SKILLS 

• Representative (or similar position).Proven client support experience or experience as a Client Care products, and services.

• Willingness to develop knowledge of company culture, clients,

• Proficiency with computers, office software, and phone systems.

• Track record of over-achieving key performance metrics.

• Strong phone contact handling skills and active listening.

• personalities.Client orientation and ability to adapt/respond to different

• complaints.Maintains a positive attitude and calmly responds to clients’

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Strong written communication skills and attention to detail.

• Bilingual Spanish/English language skills a plus.​

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E D U C A T I O N  &  E X P E R I E N C E

• ​High school diploma.

• Previous client care experience.

 

​S A L A R Y  &  B E N E F I T S

• The Client Care Representative will be paid on a per-call basis, with the opportunity for commissions for sales made throughout the day.

• This position is currently an independently contracted position.